FAQs

Welcome to the Metalic Crafts FAQ page! We’ve gathered the most common questions to help you have a seamless shopping experience. If you can't find what you're looking for, please contact us at Support@MetalicCrafts.com.

1. What is Metalic Crafts’ main product?

We specialize in premium, laser-cut metal wall art integrated with vibrant LED lighting. Our pieces are designed to be the centerpiece of any home, office, or gaming room.

2. What makes your products unique?

Our art combines high-grade steel durability with modern LED technology. Each piece is powder-coated for a lifetime of use and features customizable lighting to match your mood or décor.

3. What are your order and delivery timelines?

  • Order Cut-off Time: 5:00 PM (EST) 
  • Handling Time: 1-2 business days (Monday–Friday).
  • Transit Time: 3-5 business days (Monday–Friday).
  • Estimated Delivery: 4-7 business days depending on your location.

4. Do you offer free shipping?

Yes! We provide free shipping on all orders within the United States.

5. What is your return and exchange policy?

We offer a 30-day return policy from the date of delivery. Whether the product is defective or you've simply changed your mind, we accept returns by mail. Refunds are processed within 5 business days of receiving the item.

6. What payment methods do you accept?

We accept a wide variety of secure options:

  • Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo.

7. Can I track my order?

Absolutely. Once your order ships, you will receive a confirmation email with a tracking number so you can follow its journey to your door.

8. Are the products brand new?

Yes, every piece is custom-made to order, brand new, and undergoes a strict quality inspection before being packaged.

9. How do I install my metal wall art?

Our products are designed for easy installation. Most pieces come with pre-drilled holes or specialized mounting hardware to ensure they hang securely on your wall.

10. Do you charge restocking fees?

No, we do not charge any restocking fees for returns. Your satisfaction is our priority.

11. How is the artwork packaged?

We use heavy-duty, protective packaging specifically designed for metal art to ensure your order arrives in perfect condition, free from scratches or bends.

12. How can I contact Metalic Crafts?

We are here to help! Reach out to us via:

  • Name: Metalic Crafts
  • Email: Support@MetalicCrafts.com
  • Phone: +1 216 789 4861
  • Address: 13447 N Central Expy #202, Dallas, TX 75243, United States